So glad to hear you've had a great experience! Read more. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Thanks for any of the help! Aussie Broadband are going all-in on speed when it comes to their new NBN plans. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. The service I have had is very effetive! © 2020 ProductReview.com.au Pty. We specialise in premium quality Internet and phone connections. We provided the details of a third-party contractor that could organise this for you. Read more. Fact checked. Great Australian company! Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. Will you be adding IPv6 support anytime soon? Thanks for your feedback! Every plan with MATE has no set up fees, contracts or data limits. Tangerine had long held our number one pick for best NBN 100 … Extremely Happy and more than HIGHLY RECOMMEND Mate!!! Your trust is our top concern. Write a review on ProductReview.com.au! Great speed so far. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. No loyalty and unless you check their deals every month, they are more than willing to rip you off. The MATE team. Every Mate plan has unlimited data and no contracts. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Eveyone I has contacted with from phone help is very professional, nice and patient! My experience is of excelling in customer service and prompt connection with best speed and price rates!! Review collected in partnership with MATE, We switched to Mate when Aussie Broadband put their prices up. We wish all the best with your new provider. Moved from another provider to MATE in just an hour from the time of signing up. Happy with the service. When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." From there you can choose your broadband speed and if you’d like to bundle in a phone, but yeah, I bet they already had you at ‘unlimited data and no contracts’. Regards, Regards, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Read more. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. I’ve been connected for a bit over a month now and experienced no downtime. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? Not happy since upload speed is important for me. We report on three main speed tiers for NBN plans: 25/5 (or NBN standard), 50/20 (NBN standard plus) and 100/40 (NBN premium). This includes setting up your modem/router/wifi and getting your nbn connection working. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Real people. Glad to hear you are happy with your speeds :) However were unable to supply that speed although their website said they could. No connection or speed drop outs experienced till now. Read more, I could not connect with wifi according to instructions. The Mate X electric bike also conveniently folds down in three easy steps so you can take it on a train or store it under your desk when you get to the office. The new modem arrived within a couple of days. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Read more. No issues, customer service was quick and Highly rated with my experience! Once the nbn installation is complete you still need to setup your network. :-). If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. Best provider out there! What changed? They moved me down to the NBN 50 but didn't reduce any of the $75 a month. The National Broadband Network – or the Australian nbn™ – is here and it’s about time you found us because we are your new ISP. Good service and support in getting connected. Frustrated because the internet drops out during the day and if often too slow especially when working from home. Service is excellent. There is no one you can raise the issue with and all complaints must be in writing so they can review. Read more. I made the switch to Mate and im so happy!! Similar opinion? No loyalty and unless you check their deals every month, they are more than willing to rip you off. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. Very happy customer! Mate is 100% Australian owned and their call centres are all based locally. We can confirm that you were connected to us with nbn in your granny flat without any issues. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." For the second year running, iiNet and TPG tied for best NBN provider. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. As funny as it seems, it was just like talking with a mate! This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? Mate communicated well throughout and provided clear instructions. You can toggle between Internet plans and phone bundles on these pages, which isn’t a … Very glad to be with Mate! However, we would like to clarify your comments as there are some details missing in regards to this issue. Best thing ive done! Better yet, Mate is offering a $59 promo rate for the nbn 25 plan. The MATE team. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. Frustrated because the internet drops out during the day and if often too slow especially when working from home. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Plans are offered both no-contract and on a 6-month term, but skipping the contract means you’ll pay an extra $40 upfront if you include a Wi-Fi modem. Speed. An Australian owned and operated small business operating for over 5 years. Write a review on ProductReview.com.au! Signed up few days ago so far so good speed level great no dropouts. They are fantastic until you have an issue. Listing monitored by MATE representatives. NBN 50 plans also feature unlimited standard calls to Australian landlines. The installation of the nbn™ network into your home or business is designed to be as efficient and comfortable as possible. If you are experiencing issues, we will need to troubleshoot.... Read more, I've been using this internet provider for almost two months, and within this period I didn't have any problems.The internet works well for me for professional reasons (e.g. Drops out, poor IT assistance, they treat you like an idiot. It was so super easy to get put on and getting it put on was as super fast as their speeds! Service is excellent. 2. Mate | NBN 100 | Unlimited data | No lock-in contract | AU$79 per month. streaming services), I could not connect with wifi according to instructions. This was NOT communicated to us at any point. They gave me the email for support, I emailed and received a call from support within minutes. The MATE team. This feedback, and our test results, are used to determine the best NBN provider of 2020. Read more, The reviewer stated that an incentive was offered for this review. My experience is of excelling in customer service and prompt connection with best speed and price rates! The experience was amazing. Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. The new unlimited data plans are set to launch on Friday, priced at AU$149/month. Regards, Priced at $69 per month, Mate’s 50Mbps plan is ideal for families with higher-than-average streaming and downloading needs. We believe in great value internet service for everyone, so we have designed nbn™ internet plans to suit all users and households operating … Regards, When... asked about a refund was told "Please note that there is no credit applicable for any previous bill cycles as the discount was initially provided by nbn on a wholesale price and was only valid for new connections, not existing ones." I made the switch to Mate and im so happy!! We can also confirm we will have an app coming very soon! Mate's customer service has been excellent, easy sign up and change over process from Aussie. Read more. Very happy customer! The only other feedback I would suggest is having after hours and weekend support even if just by email. 28 comments. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. We can also confirm you made international calls from your mobile service and the plan you signed up for did not include any international calls to the country dialled in the package. Mate Broadband Review. Please contact support@letsbemates.com.au for assistance. NBN have marked my tower as congested. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. No issues, customer service was quick and Highly rated with my experience! No drop-outs so far. They went above and beyond to get me back online. 1. Best NBN provider: iiNet and TPG. Thanks Mark! The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. Price is great to. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. It is now Nov and was still charged $75. I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? Great Aussie company. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. After 2years with MATE I can now finally recommend an ISP for the first time, because MATE is actually really excellent. We can also confirm you were already advised that you were NOT paying for the internet service before it was activated. For those who are unaware, Mate Communicate was voted best ISP on Product Review in 2016, and for good reason too. I am so unimpressed at the moment. We have never claimed that our services are pre-paid, nor have we ever offered any alternate payment methods. The NBN providers with some of the fastest advertised typical evening speeds for NBN 100 plans are: Telstra : Typical evening speed of 92.27Mbps Aussie Broadband : Typical evening speed of 90Mbps NBN set up the connection first appointment on the planned date and the line was active immediately. It was so super easy to get put on and getting it put on was as super fast as their speeds! So where to start1) Mate is a Post paid service which I knew after a few months when I got a huge bill as I went over. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. The only difference between the plans is the speed:. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Regards, They went above and beyond to get me back online. Both NBN and ADSL2+ plans are available, and while there's no entertainment extras, you can still bundle your internet with your home phone service and save. So 3 months later I am only offered ability to reduce my bill to $69 after I called up to enquire about it. I would like to know about a wireless connection - am looking at the best mates fixed wireless? Called mate yesterday because I was having speed issues. The Tech support guy used my name at least once to twice in every sentence, this is a p... Read more, Thanks for providing this information.... Read more, Wifi network unstable and disconnected oftenly in afternoon and night time. Ltd. All Rights Reserved. Have struggled to get over 4/9 since. At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. streaming services). No drop-outs so far. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. Meet my expectations. Well done! video calls) and for entertainemnt (e.g. Mate Internet plans & review Mate has a set of simple plans for NBN users at a discount. They are fantastic until you have an issue. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. Very happy with product and price. Happy with the service. Nonetheless, you requested to place an nbn order to connect the main house anyway. You contacted us in early October and advised that you wanted a connection in your main house as this was previously renovated. I prefer mate for their easy to handle customer support. I made the switch to Mate and im so happy!! The only other feedback I would suggest is having after hours and weekend support even if just by email. However, we would like to clarify your comments as there are some details missing in regards to this issue. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. For the fastest of what the NBN has to offer, Mate dishes up premium NBN (NBN 100) for under $90 a month. Usually get 90-92 Mbps down (lowest has been 86 Mbps) and 17-18 Mbps up (lowest has been 16 Mbps). What NBN plan speed do I need? It is now Nov and was still charged $75. We can confirm that you were connected to us with nbn in your granny flat without any issues. Price is great to. No connection or speed drop outs experienced till now. Thank you Mate. Great speed so far, Review collected in partnership with MATE. Read more. Now I have been charged for the days I didn't even have internet and on the hunt for a nicer provider that dont treat their clients like idiots. Have been with Mate for ages and was the first to recommend them to friends and family. Mate has won the hearts of many all over the continent, as it provides all its users with unlimited data plans that come with different price plans. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. Mate Standard Plus NBN. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. Mate Internet Review: The Verdict . Regards, Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Moved from another provider to MATE in just an hour from the time of signing up. These are at additional costs and were legitimate calls made via the network. The MATE team, You know it's good when you don't have to think about it. Read more. For the tech savy you can do this yourself, however if you need a little help we can contract a technician to do a professional install of your home or business network. Read more. The MATE team. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. Be perfect if there where a mobile app for nbn and mobile usuage or to change plans on app or change credit card details like the app of Aussie Broadband. Regards, Regards, The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. I am so unimpressed at the moment. Unlimited NBN 50 plans begin at $79.99 per month, with unlimited NBN 100 available from $99.99. The MATE team, You know it's good when you don't have to think about it. The best experence I ever had! Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. NBN is Australia's National Broadband Network offering speeds of up to 100Mb/s, in this video we take you through all the different deals out there. I've been using this internet provider for almost two months, and within this period I didn't have any problems. The best experence I ever had! Especially with more people working from home and using the internet ☺️. Great customer service (Frank) Relaxed, easy going, helpful service. Mate NBN Plans . Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. Posted by 1 … Thank you Mate. We have no plans to offer IPv6 support at this stage. Raised NBN fault but have been told they might not do anything because my tower is marked as congested. My experience is of excelling in customer service and prompt connection with best speed and price rates!! They gave me the email for support, I emailed and received a call from support within minutes. The experience was amazing. You did not organise to have a trench dug and conduit laid as advised. I am amazed by Mark from technical support today who provided prompt and knowledgeable solution. 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. Only had MATE a couple months and found it awesome! Mate communicated well throughout and provided clear instructions.My mobile service was ported within an hour of sending my request. Best provider out there! Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. As a long term customer you would think a refund of a service that doesn't even exist would be the easy solution however unfortunately not. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. 4. Easy going Tony helped me to re-setup my connection. Was with mate for about 2 years, originally signed up with them for the discount NBN 100 month to month plan. It was so super easy to get put on and getting it put on was as super fast as their speeds! Good service and support in getting connected. No problems since connected.Support staff very helpful when connecting my own modem.Keep up the great work.Tested speed and pretty much what I expected.Use it constantly on different devices with no problems. Very glad to be with Mate! Which was introduced to new members only in July this year, and then given to already existing customers in Aug. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price.This is great value addition to my business.Compared to other network I have seen in my house it has good coverage.This was very useful during this covid time. I have a modem, was presuming that all I would need is a sim card? The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. iiNet was stronger in speed, while TPG had a higher customer satisfaction score. If you're looking for unlimited data, no contracts, and no setup costs, Mate Communicate offers some of the best pricing on the Aussie broadband market. Please contact support@letsbemates.com.au for assistance. The MATE team. best mates nbn - best for medium-size households of 3-4 people Everyone happy with price and result and look forward to a future with MATE. No drop-outs so far. Mate NBN (Internet Service Provider): 4.5 out of 5 stars from 1,979 genuine reviews on Australia's largest opinion site ProductReview.com.au. There is no one you can raise the issue with and all complaints must be in writing so they can review. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. what does this mean? Mate communicated well throughout and provided clear instructions. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. NBN has a unique position in the market and other than with ISPs, mistakes done by NBN can sum up to political consequences. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! Thanks for your feedback! Further details in the disclaimer. Please contact support@letsbemates.com.au. Mate support staff had been excellent, knowledgeable, and patient with me as an an older person when I signed up for NBN. Ltd. All Rights Reserved. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. We plugged in the Mate modem and 10 minutes later we were online with glorious high speed internet. You’ll pay $74.90 per month for … I called up mate last night because I lose connection all together. !Thanks Mate!!! It is now Nov and was still charged $75. Read more. good mates nbn - best for small households of 1-2 people; NBN 50 (Standard Plus) speed AKA. The MATE team. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. Easy going Tony helped me to re-setup my connection. The acted very fast and lodged a fault with NBN. So glad to hear you've had a great experience! So glad to hear you've had a great experience! share. 5. So glad to hear you've had a great experience! Best thing ive done! Mate's customer service has been excellent, easy sign up and change over process from Aussie. Which was introduced to new members only in July this year, and then given to already existing customers in Aug. We can assure you we are not in the business of ripping anyone off. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. my address in granville NSW, We can't see that you have contacted our support team to report any issues with your service? Mate keeps its broadband offerings on separate pages, with ADSL and NBN plans accessible through buttons on the main page and the site navigation bar. Great customer service (Frank) Relaxed, easy going, helpful service. Regards, Good service and support in getting connected. Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. I made the switch to Mate and im so happy!! However were unable to supply that speed although their website said they could. Further details in the disclaimer. My upload went down twice when I'm paying for 100/40. Companies can't alter or remove reviews from ProductReview.com.au. The MATE team. We hope that wifi networking could be improve stabilise in my area. We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. This is not the service we strive for.... Can you confirm your MATE code/account number so we can look into this further? MATE is another reliable option, reporting evening speeds of 83Mbps on NBN 100 plans, 42Mbps on NBN 50 plans, 19Mbps on NBN 25 plans, and 10Mbps on NBN 12 plans. Regards I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. Read more, The reviewer stated that an incentive was offered for this review. We also have a … We do not offer any other payment methods besides direct debit via credit/debit card. The ISP has announced new 'Ultra Fast' NBN plans for residential customers that promise download speeds of 1000Mbps and upload speeds of 50Mbps. Was on optus cable 90 b4 and haven't noticed any difference. When I received my second Bill I called and queried it. Thanks for providing this information.... We have passed this on for internal review. 200%plus!! :-). When I signed up I was told that it was a prepaid service.2) The only payment option available is direct debit and you cannot choose to do Bpay or Bank transfer3) You cannot freeze your account, you cannot stop the services, or else you cannot use your number again.4) This company has no ethics or morals, worst customer service ever. Thanks for your review! Thank you Mates for setup. These charges were valid. Read more. Extremely Happy and more than HIGHLY RECOMMEND Mate!!! Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. When I received my second Bill I called and queried it. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ... a month. Signed up few days ago so far so good speed level great no dropouts. The service I have had is very effetive! If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. 200%plus!! We hope that wifi networking could be improve stabilise in my area. Only had MATE a couple months and found it awesome! This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). MATE is a ProductReview.com.au Awards Winner for 2018 and 2017. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. The MATE team. Your trust is our top concern. family of 4 and each with Technology so we may have internet movies going, gaming, you tube, searching, downloading, homeschooling on internet, happening all at any one time, so far all functions without lag and double faster speed and cheaper than Aus Broadband! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. The connection in the granny flat was still active on the nbn network, and therefore, the charges that were billed to you were for two services. The acted very fast and lodged a fault with NBN. That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... ng on how long the service had been active for." At no point was the connection to the granny flat ever requested to be disconnected by you and at no point were we ever advised that two connections were not required. Haven’t experienced any dropouts in over 6months.Great technical support for BYO modem and Awesome customer service.Have had friends and family change over to Mate , they couldn’t be happier! Regards, Best thing ive done! Regards, Mate Communicate (also known as letsbemates) is a 100% Australian owned and their service centre are based in Wetherill Park NSW. Setup was 2 mins after we received mails that the service is up. As funny as it seems, it was just like talking with a mate! So far no problem at all. An nbn technician came out and advised you that you do not have a trench or conduit but the nbn technician offered to move the lead-in cable to the main house. video calls) and for entertainemnt (e.g. I called up mate last night because I lose connection all together. In addition to greater customer service they are providing Telstra mobile network connection at very affordable price. I will be moving into a brand new building with no ADSL or NBN available. Great Aussie company. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Mate NBN 100 soul mates.Download speeds always around 90Mpbs. My upload went down twice when I'm paying for 100/40The first time i complained the upload was put up to 40 and a week later went back down to 20 again. We can confirm Fixed Wireless is a type of nbn service, however, we don't offer wireless broadband. Have been with Mate for ages and was the first to recommend them to friends and family. Have been with Mate for ages and was the first to recommend them to friends and family. Called mate yesterday because I was having speed issues. If you are experiencing issues, we will need to troubleshoot.... We have organised our support team to contact you ASAP so we can troubleshoot. We provided the details of a third-party contractor that could organise this for you. Just signed up with Mate, expecting this to be a standard customer service call of language barriers ect. Meet my expectations. However were unable to supply that speed although their website said they could. We can also confirm we will have an app coming very soon! Our mobile services are postpaid, NOT prepaid; You have not been charged for any days before the internet service was activated. Loving that Mate is local company. Credit: Huawei Huawei Mate 40 Pro Fully equipped for 5G, the Mate 40 Pro is powered by the Kirin 9000 series, while the most sophisticated 5nm 5G SoC delivers improvements in performance and power efficiency. All plans come with no lock-in contracts and unlimited data included. No issues, customer service was quick and Highly rated with my experience! We can't see that you have contacted our support team to report any issues with your service? Interfaced with customer support couple of times, very professional and friendly as well. On time and helpful. We can certainly understand that this may be frustrating from your point of view, however, there was no error made on our part and we are unable to waive or refund any further charges. The MATE team. NBN performed a week long maintenance finishing on the 19/11. So my question is, if I got connected to the nbn through the provider mate or Aussie broadband would I have the same drop out problems or would this be fixed. Regards, Was on optus cable 90 b4 and haven't noticed any difference. The Tech support guy used my name at least once to twice in every sentence, this is a p... assive aggressive way of communicating and a way of disarming a person in a conversation. Regards, Regards, These charges were valid. Not too impressed at the moment and will have to look at other options if it doesn't pick up especially for the price I am paying for slow internet. Eveyone I has contacted with from phone help is very professional, nice and patient! Mate Premium NBN. Called and arrived on time. We can see that you will be moving your services to another provider and when you do so, you will be able to retain your phone number provided you request to port this with the new provider. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. A miracle? We can confirm you were signed up to MATE via an alternate sales channel (ACN). My experience is of excelling in customer service and prompt connection with best speed and price rates! Especially with more people working from home and using the internet ☺️, We switched to Mate when Aussie Broadband put their prices up. Was on optus cable 90 b4 and haven't noticed any difference.Need to update list of compatible modems or criteria of modems...had to research myself and staff weren't sure if it was compatible. So far no problem at all. They worked out the issue however weren't prepared to refund the charge for the connection that wasn't even installed stating they still paid nbn for the month. They moved me down to the NBN 50 but didn't reduce any of the $75 a month. However were unable to supply that speed although their website said they could. Hey all, Been having some battles with my NBN … Which was introduced to new members only in July this year, and then given to already existing customers in Aug. I strongly recomend people to choose MATE! I decided to have my mobile service provided through Mate when support from my current provider was slow to non-existent. I have old router, which luckily meet the standard. The nbn Tec came out however they were unable to fit a new line in the existing conduit in the ground. Well wasn’t I wrong!! These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. This was NOT communicated to us at any point. Sam Baran Updated Jun 11, 2020. NBN 12 (Basic) speed AKA. Please contact us on 13 14 13 and press "1" for sales, or email your full address to support@letsbemates.com.au so we can perform a service qualification check and advise. We advised you that you needed to dig a trench and lay conduit for the lead-in cabling into the main house as this was previously renovated. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs. I have old router, which luckily meet the standard. MyRepublic and MATE both have contract-free NBN 50 plans for $69 per month. Read more, Online signup was easyCommunication greatSpeed test was giving me 92mb on a wifi connectionHelp desk was actually helpful!! save hide report. 200%+. Our nbn™ broadband plans are hassle-free and we offer great rates between mates and no lock in contracts. Companies can't alter or remove reviews from ProductReview.com.au. Mate Communicate are considered as NBN specialists with unlimited plans available across multiple technologies including FTTP, FTTN and FTTB. Read more. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. If you bundle it with a mobile, Mate will give you a further $10 a month off your internet bill. Have been with Mate for ages and was the first to recommend them to friends and family. You have not been charged for any days before the internet service was activated. Called and arrived on time. Tangerine’s NBN 100 plan is technically cheaper than what MATE is offering, but only for your first six months. They are fantastic until you have an issue. Mate NBN 100 soul mates. Best thing ive done! The MATE team. !Thanks Mate!!! Well wasn’t I wrong!! I am not an idiot but waiting days until my service gets put on then having to pay someone to come out to fix it and being told that I shouldn't have done that but should have waited, waited for what? An nbn technician appointment was organised by us to connect the main house. No drop-outs so far. Note: While customers can change their ISP, they still can't run from NBN. Ping is usually 8-12 ms. Interfaced with customer support couple of times, very professional and friendly as well. Listing monitored by MATE representatives. 200%+. MATE Team, Please contact us on 13 14 13 and press "1" for sales, or email your full address to. Good service and support in getting connected. Very much recommend. We can't see that you have contacted our support team to report any issues with your service? Read more. Only had MATE a couple months and found it awesome! Digging up 15 meters of footpath to lay a new conduit wasn't an option so we agreed to change the existing line to the new premises. Thanks for providing this information.... We have passed this on for internal review. If you’re having the nbn™ network installed directly into your home for the first time, you will more than likely need to have someone over the age of 18 to invite the installer into the home and sign off on the installation work that they do. The Canberra account became active on Monday, less than a week after I signed up. ProductReview.com.au has affiliate partnerships. It is now Nov and was still charged $75. Real people. Only had MATE a couple months and found it awesome! The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. The technician moved over the lead-in cable and you were able to authenticate and get online with the details that were in your existing modem. It was so super easy to get put on and getting it put on was as super fast as their speeds! Please contact our support team - support@letsbemates.com.au or 13 14 13. When moving houses on the same block of land they adviced I needed a new nbn connection to be run. No issues, customer service was quick and Highly rated with my experience! 100% Aussie based support & 4.4 star Product Review rating 2 Award-winning customer service – Winner of 2020 & 2019 ‘Service Champion – Customer Service Team of the Year – Large’ award 3 Award-winning soul mates nbn™ plan 4 The MATE team. Read more. I've been using this internet provider for almost two months, and within this period I didn't have any problems. This is not the service we strive for.... Read more, 398682 I actually spoke to a manager (Tim or Adam I cant remember who was Tech support and who was the manager). Similar opinion? Mate is the greatest service for quality, price, customer service and technical support. Regards, Thank you Mates for setup. When...Read more, We are sorry to hear you feel this way.... Read more, That's fine for the new connection but within an email from your team, the reduced cost was applicable to existing customers from Aug "and selected existing customers ongoing from August 2020, dependi... Read more. Nonetheless, the charges for the month in advance were waived as a goodwill gesture, but any previous charges for this connection are not able to be waived as this was an active service that we were being billed for. Two of the top contenders in the NBN Broadband game these days include TPG NBN services as well as Mate NBN services Mate Communicate which has been ranked best ISP in 2016 by Product Review TPG is, as many may already know, the second largest internet service provider in Australia We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Well done! We are really sorry to hear this, we can assure you our team would not intentionally treat anyone like an idiot. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Great Australian company! MATE offers the usual NBN tiers with some slightly different names. As I am leaving them due to moving, I had a look at their NBN 50 deal again and noticed it was reduced to $69 instead of $75. The Huawei Mate 40 Pro incorporates the world’s first 5 nanometer 5G SoC, an Ultra Vision Cine Camera system and the Space Ring Design. The MATE team. I am a counsellor and if any of my staff spoke to a client that way they would be out the door immediately. Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. They are fantastic until you have an issue. When I said this to the manager he said he saw no problem in it. Read more. Loving that Mate is local company. Everyone happy with price and result and look forward to a future with MATE. Anthony solved my issue really quickly and with a minimum of fuss.Pricing is the bestWould recommend to friends and family, Thanks for your review! © 2020 ProductReview.com.au Pty. When I said this to the manager he said he saw no problem in it. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25. On time and helpful. The best experence I ever had! We can assure you we are not in the business of ripping anyone off. Why is my internet connection not working just connected this evening. I strongly recomend people to choose MATE! It is clear that your ACN representative did not inform you of the plan details correctly, so we would highly recommend following this up with your IBO. While a lot of people are still on 25/5 plans, most major providers and many smaller providers have stopped offering them, now using the 50/20 speed as their most popular option. Setup was 2 mins after we received mails that the service is up. The MATE team. Very much recommend. My MATE CODE is 632461 yusuke une NBN50 is $69 but I am paying the same $69 for NBN25I am not happy with this Please advise as soon as possible. Unfortunately this wasn't communicated to Mate who billed me for 2 connections for ...Read more, We are sorry to hear that you feel this way.... Read more. A miracle? An nbn technician appointment was organised by us to connect the main house. ProductReview.com.au has affiliate partnerships. Nonetheless, you requested to place an nbn order to connect the main house anyway. We are sorry to hear you feel this way.... We can confirm your plan was not eligible for the new pricing as this was passed on from nbn to new connections only initially. Drops out, poor IT assistance, they treat you like an idiot. You did not organise to have a trench dug and conduit laid as advised. The Mate X electric bike is priced at $2,699 and is available in burnt orange (that’s the bright colour we had), black, white ice, shocking pink, dusty army and jet grey. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. The best experence I ever had!